Categories
Your Cart

Technical Issues and Customer Responsibilities Policy

Technical Issues and Customer Responsibilities Policy


Bakkalim UK LIMITED is committed to optimizing the customer experience through the effective use of technology. However, recognizing the possibility of technical issues, this policy aims to protect the rights of our customers and the interests of our company. It outlines clear rules and expectations regarding the management of technical issues and customer responsibilities.

1. Management of Technical Issues

1.1. Website and System Security:

  • Our company ensures that our website and system infrastructure are regularly updated and maintained to prevent technical issues.
  • In the event of technical problems, the company will offer alternative methods to assist customers (e.g., phone orders).

1.2. Responsibility for Technical Issues:

  • The company is not liable for disruptions, payment errors, or access issues caused by factors beyond its control.
  • Orders resulting from pricing errors or other technical issues may be canceled, and customers will be notified.

1.3. Correction of Faulty Orders:

  • If a technical issue results in incorrect products or quantities being ordered, customers must notify the company in writing within 24 hours.
  • The company will promptly rectify the issue if a technical error is identified.

2. Customer Information and Responsibilities

2.1. Providing Accurate Information:

  • Customers are responsible for ensuring the accuracy of the information they provide (name, address, phone number, etc.) during the order process.
  • Additional delivery charges may apply if incorrect information results in delivery issues.

2.2. Order Confirmation:

  • Customers are required to review their order confirmation and promptly notify the company of any errors.

2.3. Responsibility for Personal Systems:

  • Customers are responsible for ensuring that their devices and internet connections are secure and functioning properly.
  • Errors arising from malicious software or device issues are the responsibility of the customer.

3. Issues Arising from Technical Errors

3.1. Pricing Errors:

  • The company reserves the right to cancel orders affected by incorrect pricing due to technical issues and offer the correct pricing for reordering.

3.2. Stock Availability Errors:

  • If products unavailable due to system errors are ordered, the company will promptly notify the customer and offer a refund or alternative product.

3.3. Delivery Errors:

  • Delivery issues resulting from technical errors will be resolved promptly upon notification from the customer.
  • Additional delivery charges may apply if the error is due to incorrect information provided by the customer.

4. Company Rights and Legal Actions

4.1. Error Corrections:

  • The company reserves the right to correct, cancel, or modify orders affected by technical issues.

4.2. Prevention of Abuse:

  • Customers attempting to exploit technical errors may have their orders canceled and face potential legal action.

4.3. Disputes and Resolutions:

  • Disputes related to technical issues must be submitted in writing to customer service.
  • All requests will be transparently reviewed, and a written response will be provided to the customer.

5. Policy Updates and Contact

5.1. Policy Updates:
This policy is regularly reviewed and updated based on technological advancements and company needs. Customers will be informed of all updates via email.

5.2. Contact Information:
For any technical issues or requests, please contact us: