How do I order?
To place an order you must first add items to your cart. You can use the Add to Cart button at the product detail page. You can complete your order with using Complete Shopping button on your cart page. After you click that button you will follow a 6-step-procedure to complete your order.
After your order is placed, you will be notified by e-mail when your cargo tracking number is ready by the automatic shipping system.
Can I order from out of London?
Yes. You can order from all region of UK (England, Wales, Scotland, Highlands, Northern Ireland). We deliver orders from North London with our private vehicles. We deliver your orders from all other regions with cargo.
Which shipping company you use?
We work with DPD Delivery Company to send your order throughout UK in 24/48 hours. For Northern Ireland and Highlands it will take 2 Days/3Days.
It may take up to 3 business days for us to prepare your order and ship - Excluding weekends!
Important Note for packaging.
Once you received your order, if there is a any damage, opened etc. package please don't take the order and return to us and immediately contact to us. If they left the box at secure place please make sure package is not damaged or opened, if you detect any damage or opened package before you open take a picture of box and send it to us and don't open it. Otherwise we are not responsible for your box please contact the shipment company.
How much is shipping payment?
Orders Below £50 WITHIN LONDON @ £6.99
Orders £50 or over WITHIN LONDON @ FREE DELIVERY
FREE SAME DAY DELIVERY WITHIN LONDON WHEN YOU SPEND £50 OR OVER, SAME DAY DELIVERIES AVAILABLE WHEN YOU PLACED YOUR ORDER BEFORE 11PM
OUTSIDE OF LONDON SHIPPED SAME DAY WITH 24 HOURS CARRIER
OUTSIDE OF LONDON SHIPPING FEES
FREE NEXT DAY DELIVERY WHEN YOU SPEND £100 or OVER
0-25kg = £6.99
25-50kg = £13.99
50-75kg = £20.99
75-100kg = £27.99
How can i get information about my order?
Our general packing days are from Monday to Thursday, orders placed before noon on weekdays will be in your hand the other day, and orders placed on Thursday afternoon will be shipped on next Monday and you will get your order on next Tuesday.
If you do not specify the shipping time and time you want in the note section while placing your order, your cargo will be sent normally, our company is not responsible for the accessibility in your order address (not reading the door number, not staying at the specified address, other security doors, etc.). If you do not receive your cargo, you can get more details by contacting the cargo company from the tracking number notified to you.
Alternatively you can contact us for more info at: https://www.bakkalim.co.uk/contact
Please note: replies to emails may take up to 48 hours.