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Terms & Conditions

At Bakkalim UK LIMITED, we are committed to delivering high-quality services and ensuring a fair shopping experience for our customers. This Terms and Conditions page outlines all the rules and policies regarding the ordering, delivery, and use of our products. Please read this page carefully before placing your order.

1. Product Delivery and Inspection

1.1. Upon receiving your order from the delivery courier, please inspect the products carefully. If there are any issues caused during transportation (e.g., torn packaging, broken items), do not accept the delivery and immediately inform us.
1.2. If you encounter any issues after receiving the product in good condition, you must contact us within 24 hours.

Our Contact Information:

1.3. Our experienced customer service team will evaluate your issue and work towards resolving it promptly.

2. Food Products and Return Policy

2.1. Frozen Food Products:

  • Frozen products may thaw during transit. We recommend consuming them within 1 day of delivery to ensure quality.
  • Refunds for frozen products are only available for physical damage or quality issues identified at the time of delivery.

2.2. Food Products – Returns and Reporting Issues:

  • Returns for food products without a valid reason will not be accepted.
  • If you identify a problem with a product, you must report it to us within 24 hours of delivery.
  • If the same issue is found in our stock, the product's cost will be refunded without requiring a return.
  • If the issue is isolated to the product you received, you may need to return it. Please follow the procedures outlined on our Returns Page.

2.3. Defective Goods and Return Procedure:

  • Returns for defective goods must be initiated within 1 week of receiving the order.
  • The original invoice must be provided for all return requests.
  • Contacting our customer service team before sending any defective goods is mandatory.

3. Complaints and Return Procedures

3.1. For any complaints, customers are required to provide evidence (e.g., videos or photos) documenting the issue.
3.2. For products marked for disposal, disposal procedures will be applied:

  • Customers must agree to the disposal process and provide proof of disposal (e.g., video or photo).
  • Refunds will not be issued without proof of disposal.

4. Customer Rights and Notifications

4.1. The company is not responsible for any issues reported after the 24-hour reporting period.
4.2. The terms and conditions applicable to all orders are deemed accepted by customers at the time of placing their order.

5. WhatsApp and Other Digital Platforms

5.1. The WhatsApp Live Customer Support Line is for informational and support purposes only. Any communication made via WhatsApp does not constitute a legally binding agreement on behalf of the company.
5.2. Official Correspondence: All legally binding communications from Bakkalim UK LIMITED are conducted through written letters sent via postal service from our registered address.

Note: To prevent potential misuse or misunderstandings of digital communications, only official written correspondence is recognized as binding.

6. Website Management and Updates

6.1. These Terms and Conditions may be updated by the site management without prior notice.
6.2. Any changes to these terms will be communicated to customers via email promptly.
6.3. Customers are encouraged to review this page regularly before making purchases.

7. Contact Information

For any questions or complaints, please contact us:

  • WhatsApp: +44 784 784 1234
  • Email: [email protected]
  • Postal Address: Marshall Paving Cattlegate Road Unit: 7 EN2 9ED Enfield-London / United Kingdom

8. Policy Updates and Binding Nature

8.1. These Terms and Conditions are updated regularly and published on our website.
8.2. Customers are deemed to have accepted the Terms and Conditions in effect at the time of placing their order.

Last Updated: 01.01.2022