Categories
Your Cart

Language Use Policy

Introduction:



At Bakkalim UK LIMITED, we prioritize transparency and understanding in all customer communications. The language used during the ordering and support processes is chosen to ensure customer satisfaction and clarity. This policy outlines the rules for language use when communicating with customers and their representatives.

1. General Principles

1.1. Customer's Language Preference:
The language used during the order process (Turkish or English) will be considered the primary language for all subsequent communication.

1.2. Communication with Customer Representatives:

  • If the customer communicates through a representative, the language used will match the one used by the person they represent.
  • Our company will provide explanations in the language of the customer and continue communication in that language.

1.3. Language Change Requests:
The representative must provide explanations in the same language used by the person they represent.

  • If the representative has limited proficiency in Turkish, they are responsible for translating our messages for the person they represent.
  • The representative cannot request the company to change its communication language.

2. Policy Essentials

2.1. Turkish Communication:

  • Customers who use Turkish during the order process will continue to communicate in Turkish.
  • Messages sent in Turkish must be directly and accurately conveyed to the person being represented without alteration.

2.2. English Communication:

  • Customers who use English during the order process will continue to communicate in English.
  • If the representative cannot understand Turkish, communication will proceed in English.

2.3. Language Flexibility:
Our company is not obligated to communicate in a language other than the one chosen by the customer. Representatives may seek translation assistance if needed.

3. Representative Communication Rules

3.1. In Case of Language Limitations:
If a representative struggles to understand or speak the chosen language:

  • The company will continue communicating in the established language.
  • The representative is responsible for ensuring accurate communication with the person they represent.

3.2. Official Company Communication Language:

  • The language used during the order process is considered the official communication language.
  • Requests to change the company’s language must be made in writing and authorized by the customer or the person represented.

4. Customer Responsibilities

4.1. Defining Language Preference:
Customers must be aware that the language they choose during the order process will be used for all communications.

4.2. Working with Representatives:

  • Representatives are responsible for protecting the interests of the customers they represent.
  • However, representatives must comply with the company's language policy and seek assistance from the customer if necessary.

5. Clarity in Communication and Translation

5.1. Accurate Message Delivery:
Representatives must deliver messages from the company to the person they represent without alteration.

5.2. Translation Responsibility:

  • Representatives are responsible for seeking translation assistance if they do not fully understand company communications.
  • The company assumes that representatives relay messages accurately and completely.

6. Policy Implementation and Complaints

If a customer or representative encounters any issues regarding language use, they can contact us via the following channels: