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Corporate Protection and Legal Process Policy

Introduction:
At Bakkalim UK LIMITED, we are committed to protecting our legal rights, reputation, and operational processes. This policy outlines how we handle customer relations, data processing, fraud prevention, and legal procedures while maintaining transparency and fairness.

1. Protection of Company Rights

1.1. Validity of Official Correspondence:

  • All official correspondence on behalf of the company is conducted via physical letters sent from our registered address.
  • Communications via WhatsApp, email, or other digital platforms are for informational purposes only and are not legally binding.

1.2. Digital Communication Security:

  • Digital communications are recorded and may be used as evidence in legal proceedings if necessary.

1.3. Fraud Prevention:

  • The company reserves the right to pursue legal action in cases of fraud, misleading complaints, or misuse.

2. Customer Complaints and Legal Processes

2.1. Complaint Evaluation:

  • Complaints must be submitted in writing and supported with evidence such as videos or photos.
  • The company reserves the right to verify complaints by reviewing warehouse and camera records.

2.2. Disposal Procedures:

  • Disposal procedures are valid only when accepted by the customer and supported with proof (video or photo).
  • Refunds will not be processed without proof of disposal.

2.3. Fraud Detection:

  • Claims of missing items will be verified against warehouse camera records. If all items were shipped correctly, the customer must resolve the issue with the courier service.

2.4. Timely Reporting:

  • All issues must be reported to the company within 24 hours of delivery.

3. Working with Representatives

3.1. Representatives and Language Use:

  • Communications are conducted in the language used by the customer during the order process.

3.2. Authorization:

  • Representatives must clearly state their authority and provide supporting documentation if requested.

3.3. Responsibilities:

  • Representatives must relay company messages accurately to the customer they represent.

4. Data Protection and Privacy

4.1. Data Processing:

  • Data collected from customers and representatives is processed only for the stated purposes and may be reviewed to detect misuse.

4.2. Social Media Verification Process:

  • Publicly available social media profiles may be reviewed to ensure the accuracy of statements and prevent fraud.

5. Use of Evidence in Legal Proceedings

5.1. Use of Communications:

  • All communications are recorded and may be used as evidence in legal proceedings.

5.2. Burden of Proof:

  • Claims will be considered only if supported by sufficient evidence. Manipulated information will result in claim rejection.

6. Company Rights in Legal Processes

6.1. Fraud Prevention:

  • The company reserves the right to initiate legal action in cases of fraudulent claims.

6.2. Termination of Communication:

  • Communication may be terminated in cases of threats, manipulation, or inappropriate behavior.

7. Updates and Contact Information

7.1. Policy Updates:
This policy is reviewed regularly and updates are communicated to customers.

7.2. Contact Information: